Dimitri Diamanti, Author at Dimitri Diamanti | We create thriving workplaces that drive business results

10 Feb

Knowledgeable, present and empathizing salespersons are keeping customers in the store

With customer expectations constantly increasing, the role of the salesperson elevates to a credible partner, one capable of empathizing with the customer and being present. Otherwise, customers will just shop online. Equipping sales associates with the soft skills and technical

04 Feb

The importance of human connection and authentic interactions in retail

Starbucks's culture of experimentation and innovation, of emphasis on learning, and focus on human connections and authentic interactions, is ready to celebrate its 50th anniversary. Check out Kevin Johnson, Starbucks' CEO, on the role of shared experiences and connection in

25 Jan

Dimitri Diamanti

Knowledgeable, present and empathizing salespersons are keeping customers in the store

The importance of human connection and authentic interactions in retail

When employees feel empowered, it makes a difference – to themselves, to the clients, to the company’s performance.

New hires might not resign, but they can check out.

21 more jobs of the future

Jobs of the future poll

Winning resume recipe: Attention, Connection, Persuasion.

PODCAST | Professional networking with Rania Semertzian

From our blog

Knowledgeable, present and empathizing salespersons are keeping customers in the store

Workplace mediation & conflict resolution

“Wisdom is the reward you get for a lifetime of listening when you’d have preferred to talk.”