Conflicts in the workplace are one of the main reasons for employee turnover, which costs a lot of a company due to the additional training, resources, and decrease in output it has to endure. Thus, there are several methods that need to be followed in order to resolve conflict in a work environment.
- Don’t avoid workplace conflict: it is an inevitable event and it needs to be taken care of quickly and swiftly
- Put yourself in their shoes: both parties need to be actively listened and you should put yourself in the other person’s position in order to get a true sense of what motivated the issue.
- Stick to the facts: no personal feelings or agendas should enter the equation in order to tick to the facts and fair grounds.
- Focus on the lesson: conflict should be regarded as an opportunity for change, growth and improvement
- Communicate business values: “Possessing and communicating company values is essential to any growing business. They help to ground decision making, encourage positive behaviors, and help to recruit and retain like-minded employees”
- Positive employee relations: employees need to be transparent, and treat each other with respect, dignity, and establish fair managing systems
- Lead by example: although many employees have natural management traits, some do not, so leadership teams need to be well-prepared
- Praise and training: between staff there needs to be corporation and not competition
This article was originally published at td.org; read the full article here >